Urban Ladder — inappropriate product and also trying to prove that customer is misleading

Address:	Ahmedabad, Gujarat, 382424
Website:	urbanladder

I had ordered one bed from urban ladder which had some issue with the fittings which their sales personnel told that its a usage issue and not a product issue. That we somehow accepted without any agreement to the same. After a few days i saw the paint getting tampered. I called them but still they are of the opinion that i am not saying the truth and they listen only one side of the story which is told by their sales personnel. It was my first purchase with urbanladder and i am sick of their not so professional attitude and from their calls it seems that they always want to listen to what their sales people tell them and will never listen to what the customer has to say as if customer is bluffing. Certainly customer satisfaction is none of their business, they just dump their products and take no other responsibilities. Have the photos but could not attach due to large size.