Urban Ladder — incomplete refund #r[protected]

Website:

www.urbanladder.com

This mail is with regard to our order no #r[protected] placed on 18th of august 2018 amounting to inr 25, 496/-. This order was cancelled on the very next day 19th aug after a confirmation of 100% refund of the amount mentioned above by your team. I have till date received a refund of total19, 851 in the following parts - rs 5146/-, rs 10293/- and rs 4412/-. I yet have to receive the remaining amount of rs 5645/-. It's been almost 3months since the order has been cancelled and every time call at urbanladder's help desk number, my complaint is acknowledged and i am asked to wait for 4 working days to get my refund. I have gone through this calling and waiting procedure for almost 4 to 5 times now. I have also emailed them my complaint but there has been no response from urban ladder