Urban Ladder — Monetary fraud

Address: Goa

We have ordered 1 chair and table, but chair was defective so we had returned and asked for refund.
They denied on refund and issued a voucher, which we had in account, after 2-3 month when we tried to purchase via voucher, the website show it invalid.. up on contacting these imbeciles, they said we had cancelled a voucher and put those money back in to source account, we have checked all the accounts and there was no refund. They gave us fake UTR no. Which our bank has confirmed us.
I see lot of people having same kind of monetary fraud, and consume court has to take it up to legality now.