Urban Ladder — Need status update of order id - T[protected]

Hi Team,

I am reaching out to you on my order- Binget Carpet (122 x 183 cm (48" x 72") Carpet Size, Hand Tufted Carpet Type) with order id - T[protected]. I placed this order on Dec 23rd, 2021, which was supposed to be delivered today, but I see no status change on the website post-Jan 1st, 2022 (shipped). I spoke to your customer care yesterday, and they mentioned it will be delivered today. I called customer care. They say they have no idea when this will be delivered.

I have a question here- Are you sitting to fool your customers here?

I have also got a complaint raised for this query- complaint no. 02102875. I need the answer and delivery within today/tomorrow.