Urban Ladder — Order No. T[protected]: Defective Bed Shipped by Urban Ladder

Am very disappointed with the bed that urban ladder shipped to us.

One of your members from the installation team visited and told us the ply is loose because the support of the ply is not there and that's why the ply is loose at one end.

Also, the wood on top of the headrest is getting properly fixed and there is a space between the wood and the main headrest.

I have a 3 months baby and if any untoward incidents happen, I will hold the urban ladder responsible for this and I will make sure that you will be held accountable .

How come you are shipping a defective bed. I want this defeated bed to be replaced immediately.

I hope you will take this on priority and resolve this issue asap.