[Resolved]  Urban Ladder — Palermo Sofa Cum Bed (Colour Aqua)

We have purchased the Palermo Sofa online (order no. R[protected] in January 2020. The sofa was delivered and installation done by your personnel. However, one of the sofa legs has broken now. And we need a replacement immediately. It was a disappointment for us as we know Urban ladder to be a good company selling quality products. Hence went with the purchase trusting the product to be sturdy. With not even 5 months from purchase we are faced with this damage.
Kindly arrange to send your personnel for examination to the address of delivery. And help with replacement of the same.
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Aug 6, 2021
Complaint marked as Resolved 
Urban Ladder customer support has been notified about the posted complaint.
Aug 02, 2020
Updated by Riddhi Desai
Not able to send photos inspite of the files being JPG as per your requirement.
Please advise.
Verified Support
Aug 21, 2020
Urban Ladder Customer Care's response
Hi Team.
We have a after-sales complaint open for this product delivered. We will revert to the customer with the resolution via email/call.
Regards,
Team UL
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