Urban Ladder — Poor quality products by urban ladder.

We bought this bench from urban ladder after checking the quality from the offline store in June 2021... and the product warranty is 3 long years ... we were so happy for that, we completely trusted urban ladder about it. .. but our happiness bid not last long... in less than a year u guys can see the condition of the bench ... when we raised complaints about it ... 2 people from urban ladder came for inspection and said that...as screws of bench n legs got loosen up, legs has got detached from the bench and fallen apart was the conclusion give by them. And assured for the replacement of the same. And now they claim that it's a usage issues and not going to cover in warranty and we need to pay the amount for replacing the legs... but at time of purchase sales team said that any issue relating to products is going to cover in warranty for 3 years...urban ladder want me to pay again for replacement ...this how the reputed company like urban ladder bulffing the customer's about the quality and the warranty of its products