Urban Ladder — Product not delivered

Address:

110095

I had ordered a norland Bookshelf on the ocassion of diwali. I received the same on 23rd October, but while installation it was observed that the product was damaged. The person told me that it will be replaced and will try it to do it before diwali. But still i have not received it. The total idea of purchasing the shelf went waste. This was the first time i as purchasing a item from urban ladder and i do not have any more confidence in this brand.