Urban Ladder — product return not executed since 15 days

A piece of furniture bought by me on 17th March. I didn’t like the product and immediately called customer care to cancel the order and initiate a return process. I was informed that return team will come within 48hrs to collect the product. It has been 15 days but even after numerous calls to customer service the furniture is still lying at my home was put for return but it has been 15 days since and the furniture is still at my home. My money is stuck with the company.