[Resolved]  Urban Ladder — ray study chair - faulty design

Address:

Urban Ladder Home Décor Solutions Pvt Ltd, 1st, 2nd & 3rd Floor, No 259 and 276, Amarjyothi HBCS Layout, Domlur, Bengaluru-560 071, Karnataka, India

The ray study chair was purchased by me in may 2019 - the product however, has screws in the armrest which have now started to penetrate through the armrest causing physical damage to the person using the chair.

I have contacted customer service, shocked that they could design a chair which has open screws on an area which a person leans on. After an inspection they insist that i will have to pay to fix this.

1. Their staff inspected the chair and could see there was no other damage to the item.
2. The staff increased the damage on the chair by pushing down on areas which now exposes more screws
3. This is in no way related to wear and tear of the item but purely a manufacturing defect which could cause injury to the children in my house!
3. They chair design should not have open screws which cause bodily harm when using the chair.

Their customer service has been of little use and insisted on payment for me to fix this manufacturing default!

I have asked for a full refund, denying the liability should fall on the customer for their manufacturing defect.