Urban Ladder — refund not initiated for my order : r[protected]

Address:	1st, 2nd & 3rd Floor, No. 259 and 276 Amarjyothi, Basaveshwara HBCS Layout, Domlur, 560071
Website:	www.urbanladder.com

I have ordered a chair for my father as he met with an accident, so as per doctor advice we ordered this chair from urban ladder. Firstly the order came later and than in a week or so its hydraulics was not working so i raised a complaint but no one came than i raise 2-3 complaints so a guy came checked the chair n went back but the chair was not repaired. Later i raised a request for replacement no one came than as well, later i raise multiple requests so people from urban ladder came finally in parch to pick up the chair for refund... Now its been so many days no one is replying and all i get is bunch of new associates giving me stories about my replacement or refund... Every time i call back no response from them if i ask for call back no one calls, they even asked for my bank account details but no one is doing anything... I don't know what to do... Please if anyone can help me... Please suggest something...