Urban Ladder — refund of a cancelled product

I had purchased a 1+1 sofa and subsequently cancelled it cuz i got a 3+1+1 from them. They have charged for both the orders and promised to refund the entire amount of the cancelled order on 29th sep 2019. The refund for this is still not processed. Despite following up multiple times and calling and sending emails, they come up with some or the other lame reason, sorry etc and say that it will be processed in the next 2-3 days. Not they have stopped replying to mails as well. When i visit the store, they say we will call u back tomorrow and that tomorrow never comes!

This company is a cheater and a fraud. They block people's money thinking that what will the consumer do! No intentions of transparency with the customer. Big cheat this company is.