I just want to put it out there that I have been very disappointed with UrbanLadder's post-sales service. I bought quite an expensive sofa from them and the structure at the bottom of the three-seater broke in just over two years! And i take very good care of my furniture! When I raised a complaint, they said they can't fix it because they are no longer producing this item. We ultimately had to get a carpenter to fix it, which is something that I firmly believe UrbanLadder should have done themselves. When you pay so much tho buy furniture from a well-known brand, you'd expect the item to be of good quality that will last long. At the very least, they should provide carpentry support on their items if they need repair so soon after the purchase, irrespective of whether the item is still being produced! This hands-off approach was extremely frustrating and disappointing. I will think twice before I purchase from Urban Ladder again.
Was this information helpful? |
Post your Comment