Urban Ladder — request refund for the order r[protected]

Address:	560049
Website:	www.urbanladder.com

Hi,
I had placed an order r[protected] to urban ladder for amount 31999 on 18th aug using urban ladder app. It is thorpe upholstered queen size bed. Delivery was to be delivered to pune. Delivery date was 23rd september. Till 13th october they dint made the delivery and every week i repeatedly called them for delivery status. They dint make the delivery. Finally i cancelled the order on 13th october. Now today its 6th of november, i have not recived my money back. They say the refund is initiated but i have not recieved the refund.
Its very unprofessional from urban ladder. I want my money back.