Urban Ladder — sofa not delivered on the mentioned date

Address:

560066

I had ordered for a compact florence sofa on the 29th of April. The delivery date was stated was 13th May. There wasn't any update even after May 13th. Upon contacting the customer care I was informed that there is a slight delay because of quality issues. The customer care have no conclusive date as to when it can be delivered. Every two days the delivery date gets further shifted and now the tentative date is June. There isn't proper follow up with the customer and also fail to cancel with full repayment despite their fault. Very much dissapointed with the service.