Urban Ladder — urban ladder sofa refund. | |||
I have been trying to reach out urban ladder customer care since last 10 days. Not able to connect over phone as well as no replies to my multiple mails. 2 issues: 1. I cancelled one order a month back and was supposed to get my refund in 10 days but no update on that and not able to reach out to customer care. 2. One order is to be delivered and no update on that though delivery date arrived. Still app shows the old date. Customer care not reachable. They keep on playing a recorded music about their stores and the new ones opened and then phone gets disconnected. How to reach out to them? Lata Was this information helpful? | |||
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Urban Ladder customer support has been notified about the posted complaint. | |||
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- Not received refund for my previous order still (2 months past). Every time I get a response over email saying in next 7 days u will get the refund. I have sent around 15 mails for this. and same number of calls. No update and no progress at last.
- Not received my order yet after 2 months. No update on delivery date. I m calling customer care daily. Sending mails every second day. It seems no one is bothered. I have paid 25% of the order. Can't cancel this order as the previous cancelled order is still not refunded so not sure what they will do to this refund also. Without a sofa in my house for more than a month now. Very pathetic Urban Ladder and very insensitive towards customer care.
Each time a new customer care representative picks up and tells me that order has reached bangalore warehouse today only and will be delivered to me in next 2 days, since past 15 days. Every day a lie is being told. Pathetic systems and processes where they cant even track what they are telling to customer and atleast change their story to fool around. Not even good in telling lies as not well coordinated.