Urban Ladder — Urban ladder- waste of money and time: Company refusing to replace faulty product

Address:

NRI Complex, NAVI MUMBAI

Purchased a bed of approx 40 k and high quality mattresses of 60k+. Delivered on time but mattress is over sized and not fitting on the bed. Urban ladder is refusing to replace it with the right size mattress. Both bed and mattresses are lying unused since 5 days. Company is not attending to my grievances. I had a excellent experience of company in 2015 but this time it’s worst experience, waste of Toney and time. Will approach for legal remedies if not resolved in a week.