Urban Ladder — walton compact 3 seater sofa

Address:	Bangalore, Karnataka, 560068
Website:	www.urbanladder.com

We ordered a sofa from urban ladder on 8th april 2018 (R[protected] walton compact 3 seater sofa) and the product got delivered on 10th april 2018. The product quality was really bad, neither it is comfortable to sit (The sitting space is very less), nor the hand feel is good. On the photos it was looking good, cozy and comfortable and we thought fabric was velvet. There were no fabric details mentioned in the website. We were completely unsatisfied with the product and decided to return it. We contacted the customer care people and they said it cant be returned or replaced as we are supposed to return it on the spot of delivery. How can somebody return a product on the spot without feeling or trying it?? We need at-least one day to analyse the product. Urben ladder has the most wired return policies ever compared to other online furniture brands, and this will be my first and last experience with this company. I hope this complaint will make some change in these big companies cheating the customers by selling bad products and weird of return policies.