Urban Company — Refrigerator/ bogus service and exorbitant charges

Address:	Chennai, Tamil Nadu, 600042
Website:	www.urbanclap.com/chennai

Service Booked Date: Jan 28th, 2017 -Refrigerator repair service on Urban Clap.
First Visit Date: Technician visited on Jan 31st 2017
Service Requested: Refridgerator was not running.
Description of Incident: Technician reviewed and said the mother board has to be replaced. However, the cost will be around Rs.6000 + service. He said my fridge is a failure model hence procuring the mother board will take a few days and possible to not get the part too.
He then said he will repair the mother board and fix it instead. When asked how long the life would be he said 3-4 yrs after repair.
He insisted on fixing a stabilizer - When asked if it is so necessary as mine has run with an inbuilt one for the last 5yrs, he said the mother board has failed because of fluctuations in power, hence it is necessary.
He quoted Rs.6500 in total. He said he will take the part and come back next day. However, knowing I was ready to pay without any qualms, he fixed the board the same day and called me. It was fitted the next day itself. Stabilizer was fitted the following day. All done the fridge worked for 3-4 days, and again it failed. Then the technician has came and changed some part in the freezer. Again it failed. He came back and changed a sensor. It didnt work. He came back and switched it to the freezer. And finally nothing worked. He left and didnt call back for follow up.
Samsing authorized service center visited us and in 10 mins inspected and informed us that the mother board has gone. It can ONLY be replaced and would cost Rs.13000 and it can not be repaired. He said the technician who came earlier has simply fooled us. A stabilizer also was not required and the one installed was not even a good brand like Vguard and the cost charged was way too much.

I complained to Urban Clap - They asked me to talk to the service center. Service Center guys called and took details. I called back to remind them on the status of refund for the utterly poor and incompetant service. No news from them.