| Address: | Plot no. 19 sewa tower 5th floor phase 4 sec 18, Gurgaon, Haryana, 122015 | | Website: | www.urbanclap .com |
On 21st jan i requested for sofa cleaning service booked on 25th jan 2020and paid an advance payment for that as well, after 3-4 days they send the contact details of professional. Yesterday called up several times but didnt pick up also called customer care but no one responded call. Today morning the professional arrived and refused to clean the leather sofa as he was not trained for it, although mentioned in the app it includes leather sofaa cleaning. We called his senior ms meenal, executive operator was not ready to talk but on force she talked very unprofessionally also called up 2 other people but didn’t recieve any call back from them. To escape the matter the professional gave the refund of advance payment. But this behaviour is unacceptable. Making fool and this behaviour is extremely unprofessional that customer care is not ready to contact with the customer. Won’t recommend any to use this app. First train your employees how to behave and train your workers or else shut this app. Mentioning the service in app and refusing after arrival.
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