Uts — amount deducted but ticket not generated

Address:

600055

I have booked a monthly seasonal ticket through uts platform in chennai suburban local train from ptms to guindy on 02 october 2019. I have paid the requisite amount of rs 184/- (Rs one hundred eighty four only) to indian railway through my canara bank account vide transaction no[protected] dated 02/10/19. However the monthly seasonal ticket was not generated through uts. Kindly reimburse the amount immediately. Thanks