Verma Travels — about luggage

Address:

Pune, Maharashtra, 411033

I traveled with verma multi axle. I took 25 kg luggage and 1 travel bag with around 3 kg weight.
According to verma website, terms, and condition, the passenger can carry 20 kg baggage and luggage with each passenger.

But conductor has taken 300 rs. Charge from me with forcefully without any receipt. I also talked in pune office but they told me,. "itna to wo lenge".

He talked with me very rudely. He told me, if you do more with this issue then we will take more payment from you. So decide you. It's totally blackmail.

Because i was traveled with family. So i i ignored this type of arguments.

Ticket details.

Redbus mticket
Route: pune to bhopal
Ticket no: tmdq17318441
Passenger: arun (33, male)
Pnr: ts[protected]ioep/2091223/punebpl1815 (N)
Travels: verma travels
Departure: 05:00 pm dec 28, 2018
Seat numbers: su8, su7
Total fare paid: rs.3780.0
Boarding point: nigdi rudra prasanna parking bajaj show room
Landmark: bajaj show room
Address: nigdi rudra prasanna parking bajaj show room, nigdi rudra prasanna parking bajaj show room
Boarding point contact: [protected]
Verma travels customer care: [protected]/[protected] / [protected] / 4203237/ 7
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Please take action on this. Or try to refund my amount.