Verma Travels — extremely pathetic services and mental harassment

Address:

Office, Lal Ghati Circle, Bhopal, Madhya Pradesh

I booked a ticket for 4000 as it was diwali and no other alternative was easy. Representation made by the company on paytm is pretty clear that it is a non-stop sleeper bus from bhopal to lucknow. However, initially they made me travel in a seater bus for 1 hr before changing it to a sleeper bus. Then late at night around 3 am they again made all passengers travelling to lucknow change while they blatantly lied that the bus has broken down.
I am a student of national law institute university, bhopal and i'll make sure that i file a complaint with the consumer forum if the bus company does not compensate me for this irrational and harassing behaviour. I am pretty sure they do this through planning and execute it each day.