Vespa — Fuel pump damaged

Address:

Kannur Kerala ,670006

I bought a new Vespa(SXL 125cc) on 6th July 2020, it's nearly 8 months time (short period) by which my vehicle is not working properly and I took my scooter to the service station two weeks back and they told the fuel pump has got damaged and also there was some shortage of the part they said they had to order it, then I contacted near by service stations too. They said there is a lack of the part everywhere .How does that can happen ! I never expected such a bad experience from your side, I have to travel nearly 60km daily as a part of my job, and during this panademic it's really hard to depend on public transport. I have been waiting for the pass two weeks ( almost 16 days), whenever I contact them, they say it's because of the lockdown at Pune. That's not our matter because the vehicle is new and you guys don't even have a back up to rectify the problem. Why are you guys so irresponsible, you should have ensured that there are proper materials available on the service station for further rectification of the vehicles. Most of the companies like Honda, TVS are providing good service to the customers and that's y they r no 1 in the market .It reflects the bad quality of the product too, or may be u attached a damaged fuel pump on the vehicle or then how it got damaged in this short period of time. Please try to provide required accessories to your service stations before it goes out of stock, it's a request. It's really pathetic situation.