Vi — SMS Spamming

Vi [earlier vodafone] has been spamming my mobile number with pack reminder messages and incorrect SMS saying my pack has expired even after renewing pack and sending multiple promotional SMS from VX-IMPMSG header about their whatsapp support.

many info SMS being sent from VX-ViCARE

They are misusing SMS service under disguise of care.
Inspite of fully registered under DND, airtel itself is spamming.
Multiple reminders for pack renewals, pack expiry etc
one SMS one can understand.

Messages received from other headers also like VX-VOLTE

DND complaints registered are resolved sayinf these are service SMS
When no service is requested, why is Vi spamming customers
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Oct 13, 2021
Updated by drmnd
Also SMS being sent from VX-ViROAM id and VX-DOTKT ids
I am not interested in your service messages which are really a spam and nuisance and you are misusing the service for wrong purpose
Please stop all pack renewal, offers, welcome or nay SMS being sent
Pl drop this misuse
Oct 13, 2021
Updated by drmnd
even when in still same circle, spam sms being sent about welcome to roaming etc
stop spam and misuse
Oct 25, 2021
Updated by drmnd
Stop spam from VX-ViCARE id
Number has been in full DND for many years
Vi is just spamming and misusing SMS services.

What action have been taken so far?
Nov 09, 2021
Updated by drmnd
Daily pack renewal reminders sent from VX-ViCARE ID from 5-6 dyas before pack expires. This is just not acceptable. STOP THE SPAM.

Also, many SMS being sent from diff IDs about Vi availanle on whatsapp.

Why is Vi creating such a problem for customers inspite of being under full DND

Vi itself is making a mockery of DND and no response from Vi on this complaint so far
Dec 21, 2021
Updated by drmnd
No communication from Vi and no action to stop spam
Spam from VX-ViRoam, VX-VFCare ids continues. Vi is misusing teh service.
What is the escalation process?
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