Vi Complaints & Reviews

Number reported by unknown person to law enforcement agency for deactivating it without my consent or permission for vi number [protected] in July 2025. kindly look into this urgently and ask concern department to activate this number as it belongs to me and not to the person who has reported this number illegally....

My unlimited plan on 03 Jun 25 for 28 days. Stopped from today. Please restart immediately. Plan valid upto 30 Jun25....

I am reaching out with a sincere request regarding my father’s Vi number ([protected]), which he has been using for over 10 years. At 82 years old, he relies on a basic keypad phone for his communication needs. His current annual plan is set to expire on 26-May-25.

While recharging his account on 20-May-25, I accidentally selected a data plan instead of a voice plan, resulting in an incorrect recharge of Rs. 1189. This...

Sir/madam
I beg to say that
I was recharged last night In my contact number. By mistake I recharged in other wrong number then I want to refund my payment.
Order number is [protected].
UPI ref number is[protected].
I request to you please refund my payment.
Thankyou...

Since VI is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit vi showroom. Showroom people saying that i have plan with...

I had mistakenly recharged for Rs299 to my old mobile number when I needed to recharge my new mobile number. Kindly make the refund and resolve the issue.

Regards
Anwar...

Dear Sir/Madam
I'm a Resident of E-4/19, Ground floor, Sector-7, Rohini, Delhi-85 I would like to draw your attention towards Mr. Iqbal Singh residentof E-4/19, Second floor who had illegally installed a huge Internet Mobile Tower with a very heavy Generator on his roof. Whole building structure has weakened & stones from the front elevation terrace/ roof top fell 2-3 times. Sometime ago a part of the building fell down from the roof on the front side where the tower is installed, apart from that it is severely affecting our health, My Grandfather who is 92 years old and an army Major retired living with us, his health is becoming very vulnerable because of the radiation of that tower. Even after repeated requests, he isreluctant to remove the tower and threatens us. He's greedy & making money at the cost of health of other habitants as he is earning rent from that Internet Tower. Due to lack of civil senses, he has damaged the whole building badly. RWA also requested these fellows to remove the tower from this residence colony.
I request you to pls do the needful.

Thanking you

Akshay Kumar
[protected]
E-4/19, sec-7, Rohini, Delhi-110085

I am the user of vi postpaid, I choose 299 plan per month but I got the bill up to 700 and than I not paided that bills so they have deactivated my number for 4months, in that 4 moths also I got bill of 1400 for 4months with the deactivated number, so please understand my problem this not only my problem all the vi postpaid users are facing this issue, so kindly please take complaint.

Thank you...

I convert my idea prepaid to postpaid.but card deactivated by giving reason of address varification. I am Taking follow up from last 3 days but no one resolve my issues. This is a worst experience. I am a employee & not able to communicate due to it. VI is not trust worthy now.

Please add one more recharge plan for data only as 200 GB data for 56 days. This we need for working from home jobs.

No call connnect for activating on number 59059. Please help

I am complaint last week against the problem of message is not coming through my vi no. its token id is[protected] and[protected]. But, still no action can take regarding it. I didn't received my messages regarding my exam & result, otp etc. my no is connected from my bank account. even i can't check my status of complaint because it required otp for it. kindly do the necessary regarding it.

Vodafone deducted money from my balance for something i haven't requested or agreed to. I got this message;

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 9
Your balance is Rs. 3

I’m trying to port my sim from VI to Jio while sending a message getting an error “ UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.”Documnets submitted at VI care near GT mall store kindly do the needful if any further details or documents will be required I’ll send it

Thanks and regards...

Mene 199 wala recharge Krna tha lekin 269 wala hogea hai plz help me...

I recently switched to vodafone (Jan 2023), and to this day I experience poor connectivity. Upload download speed, 4g availability, call quality everything is pathetic. I have also paid for a whole year, so can't switch to another network. I also contacted customer care, raised complaints several times, but avail no improvement. This is my last resort. Please help.

I am holding a Vodafone Prepaid account, bearing number [protected]. My SMS outgoing gets Barred every now and then, without any valid reason, though i have contacted the customer care about this issue couple of times but no action has been taken yet.

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance. My mobile number is [protected]. When I contact to vi customer care they told me, go to nearest VI store and verify your doc again. When I bought new vi sim at that time I had already verified my document. Then why I verify my document again?
Please help.

It's been more than 5 hours, I am unable to activate my new sim card. The numbers provided just gets cut off before it even connects. It's so frustrating.

Worst of worst customer service.
After trying two hours in 199, vi app, website, their tamil nadu contact number, still i'm unable to speak with customer care person. What i always hear is the same AI options.
I'm unable to convey my request to customer care with given options in AI.
I want to cancel my PRE CT announcement. but, i'm clueless in this options

Sr Jahan mein rahata Hun yahan vi ka network bilkul kam hai main bahut pareshan hun na to call hi hoti hai na hi internet chalta hai mujhe apna number dusre company mein port karna hai lekin company UPC code nahin bhej rahi

[protected] .UPC cannot be generated for the reasons: (1) There are existing contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC को निम्न कारणों से उत्पन्न नहीं किया जा सकता: (1) आपके सेवा प्रदाता के साथ संविदात्मक दायित्व मौजूद हैं। अधिक सहायता के लिए कृपया अपने सेवा प्रदाता से संपर्क करें।

My Vodafone SIM card is not operational since about two months. It says SIM access error and shows zero signals i.e, no calls, messages or data. I had also recharged it but it went useless.
I have also tried contacting Vi customer care and follow their instructions, but the issue still isn't resolved.
Please note that the issue is with our SIM only and not with the neighbors with same SIM in our area.
Kindly see through my issue and resolve it as soon as possible, it's been so problematic for us not being able to use the SIM.

I didn't subscribed any VAS (Handset Inbuilt game) but they have charged INR 25/- past two months without my knowledge & Notices.
This is not fair to grab the customer money in this way.

Respected Sir/ Madam,
I would like to state stat that I've been a user of VI network for many years but I don't use Vi data services due to price. So I wanted to port my number to a cheaper service provider but I'm unable to send SMS to 1900 for the same. I've already tried recharging with a combo pack of more than Rs 200, additional top up, changing the SMS centre, settings in my handset for premium text. But still no result.
So I request you to kindly help me in this matter.

Shivangi Singh

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25

I randomly got this message. I have not accessed any games or whatever. This has happened twice 50 Rupees cut without any action from me. This is on VI mobile service.

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance....