[Resolved] Videocon — Casual approach by cse

Ruhidas Sarkar

from Noida, Uttar Pradesh

Address:	110096
Website:	www.videocond2h.com

Dear concern,

I would like to you inform that, today onward my d2h was not playing. I have called cse 1st time then your cse told your d2h will be start within 20-30 min due to some sunrise problem, after that when i am called second time then your cse told me that your d2h will start within 1 hour, it will take some time due to sunrise. 3rd time i called after 2.5 hours then your cse told me your d2h have some problem so you need to log a complaint against this. And exucative will be contact within 24 hours.
Now i want to know why your cse did not log a complaint in 1st time when my d2h has some technical problem, why they are giving me useless excuse. Why they are wasting my time. Since morning my d2h not playing and your cse log a complaint at after 3pm and now you required 24hr to solve this problem why??? Why they are taking this casually.??
I need a valued reason for this casual approach.

Name rohit
Cus id 81554510

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Nov 21, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Oct 14, 2016

Videocon Industries Customer Care's response Dear Customer,

We would like to inform you that we have investigated and haven’t found any instances of casualness in the conversation, however if there is anything that you felt was rude, we sincerely apologize and assure you that we value our customers and always strive to make them happy.

Warm Regards,
Videocon d2h Team