Videocon — Complain about wrong information from dealer regarding recharge

Address:Bharuch, Gujarat, 91

My customer id[protected]... Had taken ur connection on 30/4/16... With one month free subscription... Though pack is expire on 29/5/16... Ur messeges for recharge said do before 29/5/16.. Though i do recharge on 29th of rs.254 per month as pamplet given by ur dealer... But recharge done only for 28 days with no marathi channels... I asked to dealer for this cheating... He said it will only 28 days for every recharge on pack not a month... As he also doesn t know to recharge of 275 for aonth onstead of 254... It is very unconvenience from ur site that u are not looking at customer.. Only interested in money... I want my money back and disconnect services... Waitimg for reply...
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Videocon Industries customer support has been notified about the posted complaint.
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Dear Customer,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Dear Customer,

We would like to inform you that we have done the refresh command to your smart card, please check from your end. Further if problem persist then please write back to us along with error message, which is reflecting on TV screen. Further, Please note that presently you are having “Super Gold” Pack in your d2h account and you have been charged Rs. 275/- per month for “Super Gold” Pack subscription.

Warm Regards,
Videocon D2H

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