[Resolved] Videocon — Customer ID 79945292 Videocon d2h -Audio problem on certain channels

svera19

Address:	Gautam Buddh Nagar, Uttar Pradesh, 412207
Website:	www.videocond2h.com/wsc/stb_complaint.aspx

I recharged on 2nd Sept 2016. On some channels everything is OK and on certain channels though video is clear, I could not hear the voice (audio problem), I have made several complaints. Videocon d2h says that I have to pay Rs.200/- for engineer visit. As this is their system problem, I do not understand as to why I should pay Rs.200/-. Without charge they refused to depute their engineer.

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Oct 10, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Videocon Industries Customer Care's response Dear Customer,

Please note that as your product is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of visit. We request you to please click on the link given below for more details regarding service charges: -

http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf

Warm Regards,
Videocon D2H