Videocon D2H — complaint against videocon d2h for your urgent resolution required

Hi sir,

I have a videocon d2h user id[protected], bhubaneswar, odisha.

I had launched a complain on may 4 2019 as my outer anteena got damaged and no signal avilable.
For the same i only the customer care caontact and pomised me to solve the issue within 72 hrs but i had not got any call from the service engg. Below is the[protected] related complaint with work order 64750334.

Again i had launched a complain no[protected] on 9th may, and again they had promised me to resolve the issue within same day till 6 pm.
But again the same hapaned no body contacted for resolution.

All of sudden on 14th may a service engg contacted and told as there is no outer anteena avilable so we can not solve the issue now.

1. Form 4th may to 14th may, as per videocon is this 72 hrs or 240 hrs to contact the respective person for the problem.

2. Does the service engg work for otherr airtel or tata shy and neglect the videocon for extra money.

3. The same harsement makes us to change the company because we are totaly unsatisfied with the service.

Hence requesting videocon nodal officer to credit my balance whatever in my d2h account to my bank account, so that i will close the connection and opt for a new connection.

Instead on auto reply, i hvnt got any msg yet.

Thanks & regards,

Swati