[Resolved] Videocon D2H — D2h connection signals not available

sudhakar6106

from Delhi, Delhi

Address:

560049

Hi iam Videocon d2h user for the last 2-3 yrs. I had no issues except small issues till 10.08.2016. Today that is 11.08.2016 onwards one of service engineer came to resolve my neighbors connection problem (4 feet distance). In tht process he fiddled with my d2h cable too and I lost connection. When I ask customer care people they says that you have to pay Rs. 200 for service to engineer. I don't understand he come creates the problem and asking me to pay for the same.is this one way of earning money by fooling customer.? Does Videocon hasan answer? My customer I'd is[protected].

I want to resolve this problem without paying. Other new customer don't buy this product.

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Sep 18, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

Videocon Industries Customer Care's response Dear Sudhakar,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Verified Support

Aug 17, 2016

Videocon Industries Customer Care's response Dear Sudhakar,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.

Warm Regards,
Videocon D2H