[Resolved] Videocon D2H — D2H - Videocon d2h - New Connection not delivered even after paying full payment 1 | |||
I have submitted request for new d2h connection 4 days before through d2h website. Even after making full payment through online mode, didnt get my product and installation as it's more than 4 days.On caling customer care, they refused to help. Instead they told me that they don't have any such ETA for installation of product, once engineer is available he will call you and install the product till then just wait. I asked how much time roughly it will take, they said it might take even more than 15 days. I asked them to refund my money but they refused strictly saying this can't be done. Requesting to take immidiate action against these frauders who are making money online through such scam websites and not delivering product within given time frame. Below are the details I received in their email. ____________________________________________________ D2H [protected]@d2h.com via amazonses.com Nov 12, 2020, 12:14 PM (4 days ago) to me Dear MR. venkateswararao, Thank you for choosing d2h !!! This is to confirm your order for HD (RF) Set Top Box. Your Token Number is #6176 Order Summary Product Description Amount Platinum HD Combo With 1 months Rs. 1799/- Total amount to be paid Rs. 1799 (Offer Price inclusive of GST) Your product will be delivered and installed by our engineers, at the below address within 48 working hours. Delivery Details Customer Name : MR. venkateswararao bojja Mobile : [protected] Email Address : [protected]@gmail.com Postal Address for Delivery: 12-4-442, 7th lane, TNGOs colony, Near BC colony, Raparthinagar BURAHANPURAM KHAMMAM KHAMMAM TELANGANA 507001 Your transaction details are as follows. Payment Details Transaction status : The Payment Transaction was successful. Transaction Id :[protected] Transaction Amount :1799.00 d2h Operation Details Transaction Date :[protected]:14:00 Transaction Amount : Rs 1799.00 IP Address : We are always delighted to help you, for any Feedback/Queries please call us on[protected] or E-mail us @ [protected]@d2h.com Thanking you, d2h Customer Service ______________________________________________________________ Was this information helpful? | |||
Nov 25, 2020 Complaint marked as Resolved At last d2h came and installed!..I just want to suggest new customers, don't go for online purchase through website go to customer care and take cash on delivery mode. Dont pay prepaid. It take 15 days to install. If u take COD it will within 2 days d2h customer support has been notified about the posted complaint. Verified Support Nov 17, 2020 d2h Customer Care's response Dear Customer (Bvrao117), Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Nov 26, 2020 d2h Customer Care's response Dear Customer (Bvrao117), My team is trying to reach you on given number 912****547, but you are not responding to the calls. Further, please share the complete payment details like amount, date time, mode of payment, transaction ID. Thanks & regards | |||
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