Videocon d2h Limited — unauthorized charges from videocon d2h

Address:

New Delhi, Delhi, 110093

Dear Sir/Mam,

I have created ala carte channel in my account as per above mentioned sheet received from your site.Total monthly rent is 292.4 Rs, Why you people are charging me Rs.345 to me. Please explain and resolve this ASAP.
As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella. I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.
I have complaint so many time but no response received yet. So many calls, . Sometime I have received bad behavior from Videocon customer care. It is very harassment and painful experience. I want to ask what kind of service you people are providing their customers. Presently its competition time. New products come in market every day. If you people is not improve your service, People switch service provider. Please do something, at least reply me. If you people cant resolution of my problem, Please return you D2H box and refund my money. So that I can switch to other service provider. Or I have to take any legal action.

Details are given below:-

Customer Details
Customer ID : 77658880
Customer Name : RAVI SHEKHAR

RTN 1 : [protected]
RTN 2 :
Email : [protected]@hotmail.com

A La Carte Details
Channel Name Price (Rs.)
&PICTURES HD 21.2
&TV HD 21.2
COLORS HD 21.2
SONY MAX HD 21.2
SONY SAB HD 21.2
SONY SET HD 21.2
STAR GOLD HD 21.2
STAR PLUS HD 21.2
ZEE CINEMA HD 21.2
AAJ TAK 12.7
NDTV INDIA 12.7
DISCOVERY KIDS 12.7
DISNEY CHANNEL 12.7
DISNEY JUNIOR 12.7
HUNGAMA 12.7
NICK 12.7
POGO 12.7
Total Amount (+GST Extra. Terms and conditions Apply.) 292.4

Thanks & Regards

Ravi Shekhar
[protected]