[Resolved]  Videocon D2H — non refund of subscription & installation fees

Address:	Mumbai City, Maharashtra, 400089
Website:	www.videocond2h.com

On 15.08.2018 i had subscribed to videocon d2h having customer id[protected] by paying rs. 2200 and as said the installation was to be done within 2 days by an engineer. The installation was attempted 3 times but due to wiring problems in the building the same could not be done. As it is a society building there is no provision to put up dish on the roof and extend wire through balcony, instead a common deck was in use for connection.
Hence i had cancelled the connection on 23.08.2018 and asked for refund. Since then regular e-mail and follow up over phone is being done by me but there is no update regarding the refund status. Everytime i am being informed that the matter is being escalated but there is no end result.
The refund should not take much time as neither any dish or set top box is in my name nor the connection is active.
Kindly resolve the issue.

Please find below the e-mail follow up:

Dear amit,

Thank you for writing to videocon d2h

We regret for inconvenience caused to you

We would like to inform you that your concern has been noted and our
Team is eager to resolve it.in order to assist you, we need to have a
Detailed discussion with you to gather more details about your concern.
We are restricted as we tried to call you however no response received
From your telephone number 8xxxxxxx

Hence request you to write us back with you active/alternate number

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services you may visit our website
www.videocond2h.com.

We endeavor to provide you with the best tv viewing experience. We value
Your association and assure you of our commitment to serve you better

Warm regards,
Nikhil d'souza
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on +91 [protected]

—
—
—
This is to inform that i had paid online for d2h connection on 15th
August
And provided with customer id[protected]. I have been trying to install
The
Same but due to various society issues i am unable to do so..
I had talked to your senior supervisor and cancelled the installation
And
Initiated for refund..
I request you to provide me the refund status and estimated time &
Amount
Of refund..

Regards,

Amit paul

_

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Amit paul
Thu, aug 23, 6:38 pm
To customercare

As per your trail mail regarding non receipt of call from your office, i would like to inform that i have received call from[protected] today and confirmation regarding the cancelletion has been confirmed..

Customercare
Fri, aug 24, 6:03 pm
To me

Dear mr paul,

Thank you for writing to videocon d2h. We regret the inconvenience
Caused to you.

We would like to inform you that your request regarding "customer asked
For refund" has been registered with request number[protected]. Please be
Assured that they will get back to you shortly.

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services you may visit our website
www.videocond2h.com.

We endeavour to provide you with the best tv viewing experience. We
Value your association and assure you of our commitment to serve you
Better

Warm regards,
Suresh kumar
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on +91 [protected].

—
—
—

Amit paul
Wed, sep 5, 1:53 pm (10 days ago)
To customercare

It has been two weeks and i have not yet received my refund.
Since no installation has been done, you are to refund the full amount immediately.

Amit
8xxxxxxxx

Customercare
Wed, sep 5, 7:57 pm (10 days ago)
To me

Dear customer,

Thank you for writing to videocon d2h.

We would like to inform you that your complaint regarding refund has
Been registered with service request number[protected] and same will
Resolve within 24 hrs.

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services you may visit our website
www.videocond2h.com.

We endeavor to provide you with the best tv viewing experience. We value
Your association and assure you of our commitment to serve you better.

Regards,
Shreyash rahate
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on +91 [protected].

—
—
—
It has been two weeks and i have not yet received my refund.
Since no installation has been done, you are to refund the full amount
Immediately.

Amit
8xxxxxxxxxx

On fri 24 aug, 2018, 6:03 pm customercare, wrote:

dear mr paul,

thank you for writing to videocon d2h. We regret the inconvenience
caused to you.

we would like to inform you that your request regarding "customer
Asked
for refund" has been registered with request number[protected]. Please
Be
assured that they will get back to you shortly.

suresh kumar


—
—
as per your trail mail regarding non receipt of call from your office,
I
would like to inform that i have received call from[protected]
Today
and
confirmation regarding the cancelletion has been confirmed..

on thu, aug 23, 2018, 6:25 pm customercare
Wrote:

dear amit,

thank you for writing to videocon d2h

we regret for inconvenience caused to you

we would like to inform you that your concern has been noted and our
team is eager to resolve it.in order to assist you, we need to have
A
detailed discussion with you to gather more details about your
concern.
we are restricted as we tried to call you however no response
Received
from your telephone number [protected]

hence request you to write us back with you active/alternate number

nikhil d'souza

Amit paul
Wed, sep 5, 8:04 pm (10 days ago)
To customercare

Why am i being referred two service request numbers, what happened to the previous request number[protected] placed on 24th of august 2018.
Without solving the previous issue another request number[protected] is given by you people.
This clearly shows how ignorant videocon is.

Customercare
Thu, sep 6, 11:15 am (9 days ago)
To me

Dear subscriber,

Thank you for writing to videocon d2h.

We would like to inform you that your complaint regarding refund has
Been registered with service request number[protected] and same will
Resolve as soon as possible.

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services, you may visit our website
www.videocond2h.com

We endeavour to provide you with the best tv viewing experience. We
Value your association and assure you of our commitment to serve you
Better.

Regards,
Aadil

Amit paul
Wed, sep 12, 11:05 am (3 days ago)
To customercare

Please read the trail mails which are being sent from 23rd august 2018 regarding cancellation of connection and refund.
I have not yet received the refund and the matter is getting escalated every time. I have donot have any dish or set top box of videocon with me as there was no installation done. Why should this take so much time?
Further delay might bound me to take the matter through legal terms.
You are requested to do the needful.
Earlier reference no-
1.[protected] placed on 24th of august 2018.
2.[protected] placed on 5th of september 2018

Amit
8xxxxxxxxx

Amit paul
10:44 am (48 minutes ago)
To customercare

Where is the refund??
How many years will you take??