Videocon D2H — services and recharge

Address:

Nashik, Maharashtra, 422012

Respected sir,
I am aher nitin bhausaheb, i am having videocon d2h dish from 2 years. My customer id is[protected]. As per trai regulations i selected my channels and pack for recharge. I activated it from videocon d2h website and as per advice of videocon representative i recharged my account with perticular pack and i got sms about my recharge was successful. After doing all this my pack was not activated, i talked many times to customer care but many times they are telling that there is some technical problem and system is down. I tried call many times to videocon d2h but same ans i got, from 8 days my connection is disconnected but i had paid money to videocon so please halp me and solve my problem.
Thanking you

Yours faithfully
Nitin b. Aher