Videocon D2H — videocon channels not working

Mar 15, 2019

Updated by sharma3967 hi
is there any progress please do the needful everyday you are deducting my balance but channels are not working no customer care support customer care number is also not working [protected]

Mar 16, 2019

Updated by sharma3967 hi,
just now i got a call from Videocon d2h team they are saying channels are changed by us only but when am asking about the package they are saying due to technical error videocon team can not check the current plan of customer id 87160201 still am facing the problems as per regular basis they are deducting the balance videocon team is saying we have selected the package what is the logic behind that since 2-3 years we are subscribing all hindi channels and suddenlu how can i subscribe TAMIL TELUGU AND CARTOON channels because we belong to hindu family that to we know hindi only other languages we do not know properly or speak.

Am trying the customer care since[protected] till now [protected] is not working and i got a message like TRAI has changed your package(But i dont think so TRAI will do this type of things) please find the screenshot in the message like AS PER TRAI ORDER.
videocon team is telling due to their technical error they cant check the package details and trai has changed the package.
please find all the attachments they are just telling technical error but they are doing a big fraud there are so many customers may be they dont know how to approach customer care or trai but am sure they also facing the same problems.

Mar 16, 2019

Updated by sharma3967 Please listen the call recording also that lady is telling we have not changed the package TRAI has changed the package.they are blaming to trai also.
please find the attachment of call recorded.

call recording not supporting to attach the file.

Mar 19, 2019

Updated by sharma3967 Dear team,

Yesterday I got a call from customer care team they are saying money will deduct by computer on daily basis but they can’t telecast the channels which i was selected till now my number is not connecting with customer care number [protected].
Executive is saying money will be not refund and the channels which I was selected it was not in my zone still they are saying there technical problem not solved but they are very aggressive to deduct my balance as on daily basis.
They are doing a big fraud with the name of TRAI.
TRAI informed to customer select the channels if channels are not working they haven’t told to deduct the balance from customers account videocon team is taking advantage of trai condition they are completely doing illegal business with the name of trai
I have selected Mera wala plan on the screen I selected all the channels but yesterday the customer team is saying we are unable to provide the channels which you selected But they are duducting the balance on every day

4RN2XGG7N061B1C64O3FGFJ
this is the code which I was done in Mera wala plan on 566777 number in this code I selected all the channels which i want but they till now not activated the plan.

MY HUMBLE REQUEST TO TRAI PLEASE LOOK THE MATTER BECAUSE ON 24th OF MARCH 2019 MY RECHARGE DATE THEY DEDUCT WHOLE BALANCE TILL MARCH 24th PLEASE TAKE THE NECESSARY ACTION ON VIDEOCON THEY ARE SAYING BY SYSTEM MONEY WILL DEDUCT AUTOMATICALLY BUT THEY CANT PROVIDE THE CHANNELS WHICH I WAS SELECTED...