Videocon D2H — wrong customer id recharged

Address:

Nashik, Maharashtra, 422101

I've wrongly recharged customer id [protected] instead of[protected] of videocon dish tv as per telephonic with videocon d2h customer executive they don't have 10 digit customer id but i've selected specifically videocon d2h while recharging as it is very much possible to reverse the recharge videcon customer executive are not cooperating at all i've sent them mail also stating all the transaction details like amount, date & time of recharge as they asked me earlier. Still nothing conclusive step taken from them.