Videocon DTH — d2h

Address:

600042

I have been using videocon d2h connection for more than 3 years, with mirror package (2 parallel connection) due to their quality of service we disconnected the one set top box, now we are using only one connection only. Whenever we recharge it will automatically get loaded and start viewing all the channels. Day before yesterday morning i recharged the amount of 350/- till now there is no connection.
I called up videocon dth customer care; [protected] on sunday they replied thru automatic voice message your request has been registered with us you can able view after ten mts.. Then i called up other number[protected] and spoke to several persons, they tried and they asked me to wait for 1 hr, 30 minutes and so on, i almost spoke to more than 10 different executives, at lost i spoke ti one mrs. Iris, she taken my issue as a complaint, she almost taken me for a ride of waiting more than 45 minutes on telephone. I asked her to send complaint number thru sms, she said ok.
Till no no sms about my complaint i received, instead i received call from service engineer, he spoke to me over the phone then he asked me to send the address for direct visit, then only we both are surprised, he calling from vellore, im from chennai, that good lady has booked the complaint wrongly for some other person for some other card no..
What is happening? If my subscription is over my connection is automatically got cut, you are so perfect on this, then same perfection as a consumer expecting from your end you are having my money more than 36 hours at your end but as a consumer suffering without receiving not even response from your end, who will bear the cost of 350? Has been with you for more than 36 hours, and shuttling me around to reach one professional employee who can address (Resolve) me the issue?
Can i go ahead of filing suite against you? And compensation for my mental agony?