Videocon DTH — Improper/poor response and masking their mistake without resolving.

Address:	602024
Website:	www.videocond2h.com

We have been asking for downgrade the south silver pack to flexi pack for past two weeks. but without our knowledge they changed the silver pack to other one and made a restriction that we cannot change to flexi for next one month as it is their process.

My question is..
1. why do they change the plan without our knowledge?
2. we ahve asked to change the plan to flexi but they say that "just before your plan has been changed (which was changed without our knowledge) and you have to wait for one month"
Why should i wait? do i asked you to change?
3. we have logged complaint on this a week back still videocon is not managed to resolve this even after multiple chase? what is the sla for complaints to be get resolved?

We are extremely unhappy on the service from videocon. we were unwantedly wasting our one year subscription because of this.

I want this to be resolved within two days of time. that is before monday eod. else will see how legally this can be resolved.

Previous complaint number:[protected]

Thanks