[Resolved] Videocon DTH — regional language not available in call centre number

Indian27

from Sivakasi, Tamil Nadu

Address:	602024
Website:	www.videocond2h.com

I am a customer of videocon dth. I called the customer care[protected], from my registered mobile no, they pick up the call and start speaking in hindi, when i asked to speak in english, because i don't understand hindi. They asked me to disconnect and call back again, i did call four times and some one speaks in hindi again.
I am from tamilnadu. I am using 2 videocon dth and i see many consumers of videocon dth here, but why the customer care service is only in hindi, there is no regional language selection in your customer care no and even the option of english is not present.
If videocon dth wants customer from tamilnadu, the customer wants the service in tamil language or atleast english.

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Apr 16, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Videocon Industries Customer Care's response Dear Customer,

Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team

Mar 16, 2018

Updated by Indian27 I sent mail on 15/03/2018 at 10.38 AM to [protected]@d2h.com, I have not received any reply yet(16/03/2018, time 08.34 PM).

Mar 21, 2018

Updated by Indian27 Today 21/03/2018, time :16.16, no reply to the mail from videocon dth. This is the customer care service from videocon DTH, regret using videocon DTH service.