[Resolved]  Videocon DTH — videocon dth

We have requested for a remote change for our videocon d2h id 61625165 and we were informed that the remote will be delivered within 24 hrs and a charge of rs 250 will be collected for the same. But even after 4 days they have not given is the remote and each day the engineer says he will bring tomorrow. Fed up by this we again called customer care and was surprised to know that our complaint stands cancelled as the remote was delivered. How come our complaint be closed without informing the customer.
Still we booked another complaint and the engineer brought a remote and he collected rs 350 and another 30 for battery which was in contrary to the rs 250 that was informed to us by customer care. Also just after 1 hr the remote was not working. We contacted the engineer and he disconnected the phone. We again called customer care and informed about the situation and also complained against the engineer for charging us more. But they gave a reply that we need to give again 250 for another remote.
This we find as absolutely looting the customer and arrogant behavior from the company. As of now we are deprived of watching the channels for the past 15 days for which we are being charged for each day.