Address: | Pune, Maharashtra, 411057 |
I got the new connection[protected]. Installation was promised to be free and cable was also free upto 10 meters. There was no other charges were ever mentioned.
As I am staying in a building with very standard construction and facilities. I was expecting a Standard Installation with some extra cable price.(as talked with customer care people)
I am fine with paying for extra cable cost, but I was charged Rs. 600 additionally for connector/joiner.
1. Building is standard, so this is a standard installation which is free.
2. It was never mentioned anywhere about any connector/joiner cost.
3. I got annual platinum + multiroom. It is better for you, that I am a customer having 2 connections. And you should have anticipated any hardware requirement earlier.
4. Now, it is your responsibility to take on the cost. Ethically you better take up the responsibility.
Please refund my money. Was this information helpful? |
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H