Videocon Fridge — videocon fridge

Address:

600018

Dear sir,

We wish to inform you that since we found low cooling problem in our videocon 80ltr. Refrigerator, we approached your service centre on 24.07.2018. based on our service call, your technician one mr. Jayachandran visited our premises on 25.07.2018 and informed us that couple of spare parts to be replaced to get proper cooling. only based on his advise, we have agreed and paid a sum of rs.3, 600/- towards service charge and replacement of the said spare parts (Refer your invoice no.20 - copy attached).

However, since there was no improvement in the cooling, we have again contacted your technician mr. Jayachandran on 26.07.2018. but, to our shock, he informed us that the gas to be filled-in in the compressor, for which, it would cost about rs.4, 000/-. He further informed us that only after filling the gas in the compressor, the problem can be resolved. if he informed the same, we would not have agreed for replacement of spares earlier and spent rs.3, 600/- for nothing.

As you are aware, when the price of the new 80 ltrs. Refrigerator itself would cost around rs.7, 500/- only, the act of extracting money from the customer by giving wrong advise is clearly illegal and necessary legal action would be initiated against your service centre, if the problem is not resolved immediately.

We wish to inform you further that when we cross-checked with another authorized videocon service centre, they informed us that the replacement of spare parts itself is wrong and it is not required to replace such spare parts for cooling issue. apart from the same, your technician mr. Jayachandran, without any basic knowledge, has simply disconnected the wires which go to compressor.

Even though your manager mr. Kumar promised us that the problem will be resolved immediately, no action has been taken till date. hence, this e-mail.

We therefore request you to kindly resolve the problem without insisting for any more amount (Or) return the above said sum of rs.3, 600/- to us for replacing the unwanted spare parts, within 3 days from the date of receipt of this communication, failing which, we will have no other alternative than to initiate appropriate legal proceedings against your service centre and mr. Jayachandran for the above, holding you liable for all the costs and consequences arising thereof.

Regards,