Videocon Industries — after one month complaint not resolved

Address:

New Delhi, Delhi, 110025

I had a bought videocon tv 32 inch from vijay sales on 06/12/2015 under extended warranty of 3 years. I was facing issues in the tv since month of april 2018. Finally the tv stopped working and i made a complaint on april 07/2018. The engineer visited my place on 08/04/18, he confirmed there is an issued in the led display and it needs to be replaced. I paid the service charges rs 590 / - the same day and i was told that the part will arrive in 7-8 days. My complaint no - del[protected].

Today is 10/05/2018, (Approx one month 4 days) after the complaint was attended but the part has still not arrived. Every time i call the outsourced agency, i’m told there is some issue in arrival of parts and it will take 2-3 more days for the part to arrive. It is very annoying that the complaint was raised on april 7, 2018 and it is still not resolved with no answers when it will be resolved. The outsource agency says there is some problem in arrival of parts from the company and they are helpless.

Please look into the matter and please replace the part asap, because the after sales service given by videocon is pathetic.

Also the outsourced agency is clueless and it very annoying to be without a tv since it is an integral part of life.

Details:
Name: zahid anwar,
My complaint no - del[protected]