[Resolved] Videocon Industries — Careless Services From D2H

murthy dhavala

from Visakhapatnam, Andhra Pradesh

Address:

530001

This is Dr. Dhavala G S Murth yusing VIDEOCON D2H since 4yrs, A/c number:[protected] have been facing issues with the HD DVR 1TB STB since 15days.. Initially I have registered complaint on 29/03/2017 with complaint Id:[protected] which was unresolved till today..

To My surprise the complaint was closed with our any resolution and thereafter several complaints have been raised automatically with the following Complaint Ids:[protected];[protected];[protected];[protected]..
I was assured that complaint would be resolved at the earliest but today it is almost 15th day with out any solution.

When enquired abt the same with local person, Mr. Eshwar, says that there are no DVR boxes readily available so it is getting delayed.. even then 15days are higher to get that box and resolve the issue.

Even these services are PAID, for which we have to pay 200/- rupees for service and 700/- rupees for the replacement of box.

If this is the situation for the paid service, I just cant imagine a free service from Ms VIDEOCON D2H.

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May 15, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Jun 14, 2017

Updated by murthy dhavala I am using D2H since 2013 with Reference id:[protected],
I am facing several issues with set top box since few months..
I have registered a complaint in APR 2017 which only got resolved after 4wks of time i.e in May 2017, that too after several reminders and complaining on this website.
I was asked to pay Rs. 900/- ( Rs 700/- for Box and Rs. 200/- For service)
there was an issue with Set top box and got it replaced by paying Rs. 700/- and other 200/- was waived off due to delay and on Goodwill Gestures.
Again I got an issue with the set top box today, again I was asked to pay service charges..

I was told that this box has warranty of 3 months where in it would be replaced free of cost..

but now again I am asked to pay service charges for ACTIVATION..

If it so, then where and WHAT IS FREE in that?

We are not even getting SEALED and original QUALITY BOXES.. HOw can we rely on these boxes?

in that sense should we keep changing box every 3 months by paying them ?

HOW FAR IT IS LIABLE? please take severe action on these company and save Public from getting looted..

[Resolved] Videocon Industries — Careless Services From D2H

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