Videocon Industries — channel not working from yesterday, account refresh issue

Address:

Thane, Maharashtra, 421201

On 4th feb 2018, i have recharged my videocon d2h account. All channels are not working and showing me insufficient balance error on tv. I called customer care 10 times from last 2 days. It was very bad experience with customer care. They are continuously saying reason that “we are facing technical issue, call after 1 hour” after calling 1 hour customer care saying same reason again and again. I have only request to refresh my account to see all channels. But i don’t have any way to start my tv channels now. And customer care number are not getting connect or busy.

When i called last time to customer care, customer care agent disconnected phone without listening or answering me. I couldn't watch tv from 4th feb 2019.

Channels are not working from last 2 days, i have sent all channels on d2h website as per new trai rule.

Please look into this, resume my services and extend due date by as i am not able to see tv from last 2 days. Or refund me all my money i will go with other good d2h provider who will provide me better and quick service.

I don't have any option to contact videocon and my services are not working ever after paying.

My customer id:[protected]
Account no: 18238059

Regards,
Deepak shukla