Videocon Industries — channels not received and no resolution by videocon customer care | |
I am an subscriber of videocon d2h (Customer id[protected] and having problem in receiving channels as per subscription. I have been following up with the call center since feb 21 and the set up box was changed twice. The call center number is not reachable or busy most of the time. Even if the call connects, it is on hold for a very long time and sometimes disconnected. I think some other customer's id is configured into our system as i am seeing other customer id[protected] on my tv instead of mine. I have reported this multiple times to the call center but the issue has not been resolved even after almost a month. Was this information helpful? | |
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Videocon Industries customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Customer account no[protected]
Videocon d2h is not giving requested bouquets. Submitted request 10 times through web & app.
Their helpline is not helpful & give evasive reply & repeatedily ask to submit request again but nothing is happening.
Ashok Kant
[protected]
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Videocon d2h is not giving requested bouquets. Submitted request 10 times through web & app.
Their helpline is not helpful & give evasive reply & repeatedily ask to submit request again but nothing is happening.
Ashok Kant
[protected]
d2h Customer Care's response, Mar 19, 2019
Dear Ashok,
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Regards,
Team d2h
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Regards,
Team d2h
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.
Regards,
Team d2h