[Resolved]  Videocon Industries — Charged for service that's not active

Address:	Pune, Maharashtra, 411060
Website:	Videocon DTH

To cut short, i am being charged rs 50 for coverting a channel into hd for which i am not even subscribed.

My videocon d2h customer id is[protected].
On saturday, 4th june, i was browsing through channels to find the cricket match.
Soon i found i am not subscribed for sports channels. So i attempted to call customer care to get it activated. After half an hour did not get connected.
I came across videocon's advertisements last few seconds where it said give missed call on certain number to get this channel in hd.
I gave a missed call and found the channel is still not coming up.
I waited for that advertisement again and realized that it's to convert an active channel in hd. When the channel itself is not active, no question of it getting converted to hd channel.
I wrote email on same day, i was first told that because it's notified within 4 days, it'll not be carried forwarded to lock period. Also i'll get my money back.
But today, i received an email that no money will be refunded because i dialled the number.