[Resolved] Videocon Industries — Charging extra for earlier selected channels

Guruprasad Dumale

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411412
Website:	Videocon

My customer id is[protected] I purchased Videocon d2h in 2014 at that time I supposed to choose two regional languages I took marathi and Kannada. Last almost 8 months that cancelled Kannada from my list. They are charging for it. My nabbour has the same d2h and paying same rental 275 but they seeing Kannada channel. Please check and do the needful.

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Mar 11, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Feb 08, 2017

Videocon Industries Customer Care's response Dear Customer,

As per discussion with you we would like to inform you that presently you are having “Free Marathi add on” as part of regional channels in your d2h account. Further if you wish to change add on “Free Marathi add on” To “Free Kannada add on” in your d2h account then please confirm back to us to better help in this regard.

Warm Regards,
Videocon d2h Team