Videocon Industries — complaint against non attending of led tv complaint.

Address:

400101

Complaint against non attending of led tv complaint.

R/sir

I have purchased videocon led tv sr no. Viju40fh18xa ddb led[protected] on 14/11/2015 from vijay sales & is under 4 years extended warranty.

Tv was found u/s on 03/03/2018 & complaint was booked on 02/03/2018 through customer cell.

Complaint was attended by technician on 04/03/2018 & told that motherboard of tv is u/s. He told that same will be replaced shortly.

I have called technician on 5/03/2018 & 07/03/208 for followup, he replied that motherboard is not available & same will take indefinate time.

Sir, it is disgusting to know that even after span of 7 days time no solution is found out to the fault by your company inspite of official complaint.

Above all this vague answer by u r technician is indicator of non coordination of complaint followup & customer satisfaction policy of company.

I request to u to look into the matter at earliest.

R. S. Tambe
Mob. [protected]